The ‘Guardian’ does one of its regular ‘Let one of the little people tell you what it’s really like working in…’ slots. They always seem to be able to find the one bleeding heart in the entire organisation, too.
When I was less experienced and needed help on particular cases that weren’t clear-cut, I’d often get contradictory advice from whoever was in charge: some pro-claimant, others anti. Sooner or later, you learn to trust your own instinct in your decision-making. Mine was always to find a way to pay the claimant, if I could.
There’s a shocker…
This might seem rather controversial, but throughout the decade that I have worked here a debate has raged between officers as to what constitutes being good at their job. Depending on your own political viewpoint, or even which local authority trained you, your role can either be seen as that of a person who facilitates the needy to pay their rent, or that of a person who sees it as their duty to weed out the fraudulent claimants and to protect the public purse.
I suppose we can’t expect them to do both?