Some four-odd months ago, I decided to take the lazy man’s route, and contracted a PPI reclaim company to ascertain if I was owed any cash; courtesy of the banks’ PPI miss-selling and overselling-scandal. I was fairly certain I had not paid any cash, but, one can never be certain without checking, so I asked this reclaim company for this service.
They sent me a formatted claim form, asking detailed questions about my banking and credit card habits, and eventually, the form got returned and sent off to the bank. About six-odd weeks later, I received a letter stating that my claim was being investigated, and last week, a letter arrived stating my claim was upheld, and I would receive a sum of cash paid into my account, which was received earlier this week.
As the reclaim company was due its portion of the cash as contracted, I e-mailed twice, asking as to the exact sum to be repaid, so I could send a cheque, but answer came there none. So this morning, I contacted the Free-phone line, to find out how much they required, as I dislike debt; and was told that they waited for advice from the bank before advising the client of the commission due.
Fair enough, but this guy on the end of the phone line said something else about my call. He said that I was the very FIRST client ever to call and ask if I could be told how much I owed; my call and e-mails were the only ones, out of the many thousands of claimants, asking if I could pay as soon as I could.