What, We Can’t Expect Public Sector Workers To Multitask?

The ‘Guardian’ does one of its regular ‘Let one of the little people tell you what it’s really like working in…’ slots. They always seem to be able to find the one bleeding heart in the entire organisation, too.

When I was less experienced and needed help on particular cases that weren’t clear-cut, I’d often get contradictory advice from whoever was in charge: some pro-claimant, others anti. Sooner or later, you learn to trust your own instinct in your decision-making. Mine was always to find a way to pay the claimant, if I could.

There’s a shocker…

This might seem rather controversial, but throughout the decade that I have worked here a debate has raged between officers as to what constitutes being good at their job. Depending on your own political viewpoint, or even which local authority trained you, your role can either be seen as that of a person who facilitates the needy to pay their rent, or that of a person who sees it as their duty to weed out the fraudulent claimants and to protect the public purse.

I suppose we can’t expect them to do both?

6 comments for “What, We Can’t Expect Public Sector Workers To Multitask?

  1. July 19, 2016 at 11:21 am

    Someone who is good at their job can tell the difference.

    • Ted Treen
      July 19, 2016 at 2:11 pm

      Or at least someone who who can be arsed enough to try to do their job.

  2. July 19, 2016 at 5:14 pm

    I wonder if whoMever was in charge was less grammatically challenged.

  3. Mudplugger
    July 20, 2016 at 8:14 am

    What they need is a balanced incentive scheme based on two factors:-

    a) The amount under-budget they payment to claimants are each month
    b) The number of bricks thrown through their windows.

    This would encourage the staff to take a balanced view of the risk/reward ratio, offsetting their personal bonus opportunity against the impact of brick-ingress.

    • Ted Treen
      July 21, 2016 at 1:41 pm

      We could add to it if the one paying the most over budget is rewarded with a window seat for the next month.

  4. Hereward Unbowed.
    July 20, 2016 at 4:02 pm

    Pour encourager les autres………………

    If, there was a penalty to pay? For example, the prospect of forfeiting one’s own job for doling out public funds to fraudulent claimants, awarding benefits to those bods who did not meet statutory requisites?

    Would that work?

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