Thousands of reports of cybercrime were quarantined on a police database instead of being investigated because software designed to protect the computer system labelled them a security risk.
Sure, blame ‘the computer’. Who programmed that software? Who failed to adequately test it?
The problem was revealed on Thursday in the findings of an inspection by a police watchdog, Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS), on how forces were responding to cyber-dependent crime.
Insp Matt Parr, who heads the constabulary, said: “They have a problem in that they have got a backlog of crimes that they have been unable to pass out due to software problems.”
It took them long enough to realise it, too!
The force was told it must “with immediate effect” explain to the Home Office how it proposed to tackle the problem and stop it from happening again.
A City of London police spokeswoman said it was working with its supplier IBM to “review the security protocols” that caused the problem, adding: “Reports which are a security risk will continue to be quarantined but are actively monitored, for example to ensure that reports from vulnerable victims are prioritised and acted on.”
Or, in other words ‘We can’t seem to sort it out, but we’ll look at the stuff now instead of assuming it’s correctly quarantined’…